Resident app
Everyday property services in one place
The app can bring together access, visitor invitations, service requests, payments, meter readings and building updates.
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Digital experience by RUNN
Digital building services: resident app & unified platform
One digital environment connecting residents, facility teams and building systems — from everyday services in a mobile app to live operational data in a management dashboard.
One resident appfor everyday property services
One dashboardfor facility and management teams
Connected datafrom compatible BMS, access and IoT systems
UAE-widedesign, rollout and support
One property. One digital environment.
What are digital building services?
Digital building services bring resident interactions and facility operations into one coordinated platform.
Instead of using separate tools for access, visitors, payments, maintenance and amenity booking, residents and tenants can use one mobile app. Facility teams receive a connected management view rather than switching between disconnected systems. RUNN designs platforms around the property’s actual services, users and available building interfaces for residential, commercial, hospitality and mixed-use projects across Dubai and the UAE.
01A simpler day-to-day resident experience
02Clearer service requests and response tracking
03Live information for facility teams
04A scalable platform ready for new services
Connected services
One platform for people, services and building data
The feature set is configured around the property, its operating model and the digital experience it wants to provide.
Dashboard
A connected view for facility teams
Operational information, requests and compatible building data are presented in one management environment.
Visitors
Digital visitor management
Invitations, registration and arrival notifications replace paper lists and disconnected messages.
Requests
Maintenance & service tickets
Residents and staff can submit requests, attach details and follow progress through a structured workflow.
Booking
Digital concierge & amenities
Meeting rooms, parking, gyms and shared spaces can be booked through the same resident environment.
IoT data
Meters, sensors & connected devices
Compatible meters and sensors can supply live readings and events to the platform through available interfaces.
Alerts
Notifications that reach the right user
Residents and facility teams receive relevant service updates, reminders and system events according to their role.
Integration
BMS, dispatch & business systems
Where interfaces are available, the digital layer can exchange data with automation, access, ERP and accounting systems.
From requirements to rollout
A digital platform built around the property
The process connects user journeys, building interfaces and day-to-day operational responsibilities.
STEP 01
Requirements & user journeys
We review property services, user groups, operational roles and existing digital tools.
STEP 02
Platform architecture
Resident features, permissions and the management-dashboard structure are defined.
STEP 03
Integration design
Available interfaces to BMS, dispatch, access, meters and business systems are mapped.
STEP 04
Configuration & branding
The app and dashboard are configured around the property’s services and visual identity.
STEP 05
Testing & rollout
Workflows and integrations are tested with real scenarios before user onboarding.
STEP 06
Training & support
Facility teams receive training, documentation and ongoing technical support.
Built around the users
Digital services for different property models
The same connected foundation can support different residents, tenants, guests and operating teams.
Residential communities
Resident services, visitors, utilities, requests and shared amenities.
Commercial offices
Employee access, visitors, meeting spaces and building updates.
Hotels & hospitality
Guest-facing digital services connected to property operations.
Developers
A digital environment prepared for project handover and operation.
Mixed-use developments
One platform spanning residential, office and retail components.
Why RUNN
The digital experience and the building systems stay connected
A resident app is most useful when its services are designed together with the property’s real operations and available engineering data.
01
Building-technology expertise
The team understands automation, dispatch, access, meters and the interfaces behind the digital experience.
02
Configured for the property
Features, permissions and workflows are shaped around actual users and management responsibilities.
03
Support after launch
Training and ongoing technical support help teams operate and develop the platform over time.
A BMS monitors and controls engineering equipment. A digital building platform turns relevant services and available building data into resident-facing features and management workflows.
Often, yes. RUNN first audits available interfaces to the BMS, dispatch system, access control, meters and business software, then defines direct integrations and required gateways.
No. The purpose of the unified platform is to bring the selected access, visitor, request, payment and booking journeys into one resident environment.
Yes. The digital environment can be planned alongside the property systems and prepared for use by the management company and residents after handover.
User roles and access permissions are defined for residents, staff and management teams. The technical approach is agreed with the project’s IT and security requirements.
Yes. RUNN provides training, documentation and ongoing technical support for the delivered platform.
Start with the user journeys
Give residents one clear way to interact with the building
Tell us about the property, its users and the services you want to bring online. RUNN will outline a tailored digital platform concept and preliminary budget.
Request a consultationInitial consultation and preliminary concept are free of charge.